1. Responsible for the treatment
Who is responsible for the treatment? Who can you contact?
ID: Egaming Curaçao
Av. da Liberdade 258, 1250-149 Lisbon
Phone: (+351) 218 081 671
Email: [email protected]
Egaming Curaçao will always be responsible for managing and responding to all contacts made by you regarding the processing of your personal data.
Is there a Data Protection Officer? How can you contact him?
Yes. You can contact them via the following email address: [email protected]
2. Purpose of the treatment
For what purpose do we process your personal data?
Your personal data will be used for the purpose of managing orders or questions you have asked us through our contact forms, as well as for sending informative and promotional emails that you have subscribed to on our website.
How long will we keep your data?
The duration of our relationship (eg when it is included in a newsletter mailing list and you have not unsubscribe);
The duration of any applicable legal period (eg, the period legally provided for the user to take legal action);
During the situations described, Egaming Curaçao will restrict the processing of data to storage and to apply the respective security measures, unless such personal data needs to be reviewed or accessed as a result of any complaint or any legally required obligation.
After the periods provided for in the aforementioned paragraphs are completed, the Egaming Curaçao will permanently delete or destroy your personal data or, alternatively, you can also anonymize them.
3. Legitimacy of treatment
What is the reason that justifies the processing of your personal data?
The reason that justifies the processing of your personal data for the purposes indicated above is your consent.
Will you need to provide all your data?
You will need to provide all personal data marked as mandatory on the contact form. If you do not provide us with the information requested and identified as mandatory, your request may not be granted.
4. Data transmission
Do we give your data to other companies?
No. Your personal data will not be communicated to third parties.
Are subcontractors used in the processing of your personal data?
Yes. The processing of your personal data may be carried out by a suitable service provider hired for that purpose. This service provider will treat your personal data exclusively for the purposes established by the person (s) responsible for processing and in compliance with the instructions issued by them and the legislation in force regarding the protection of personal data.
6. Rights of interested parties
What rights do you have regarding the processing of your personal data?
You have the right to obtain information about the treatment of your personal data by the Egaming Curaçao. In particular:
You have the right to access your personal data to find out what information is being processed about you, as well as to request the rectification of inaccurate data or, as the case may be, its elimination, when, among other reasons, the data is no longer necessary for the purposes for which they were collected;
In certain circumstances, you can request to limit the processing of your personal data, in which case we will keep them only for the exercise or defense of complaints;
In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. The Egaming Curaçao will stop processing your personal data, except in the case of a legitimate reason, or for the exercise or defense of complaints;
You have the right to the portability of your personal data, that is, the personal information provided by you can be transmitted directly to another controller in a structured format, in common use and mechanical reading, when technically possible.
You can exercise any of the above rights by sending an email to the following address: [email protected]curacao.com.
We will respond to your requests as soon as possible and in any case within one month. If not, we apologize in advance and ask you to contact us again so that we can fulfill your request and correct any possible technical error that may have prevented our timely response.
Do you have the right to complain?
If you have not been able to exercise your rights, you can file a complaint with the competent supervisory authority in your place of residence. In Portugal this authority is the National Data Protection Commission:
CNPD: Rua de São Bento, 148, 3º, 1200-821 Lisbon
Phone: (+351) 213 928 400
Fax: (+351) 213 976 832
Email: [email protected]
In any case, before filing any complaints, please contact us at [email protected] so that we can resolve any irregularities in a friendly manner.
Do you have the right to cancel your consent?
Yes. At any time, you can cancel your consent to the processing of personal data for any of the purposes indicated above.
What are cookies?
They are small data files that are sent to the user’s computer, mobile phone or other access device when he / she visits a web page, and that allow to obtain information regarding his / her navigation or a code that allows the user to be unambiguously identified.
Types of cookies and purposes of use:
Own cookies: these are those created or managed by the person responsible for the website (Egaming Curaçao). The website www.egamingcuracao.com uses its own cookies in order to personalize navigation for the user’s successive visits.
This website offers newsletter subscription services and cookies can be used to check if you are already registered and if you want to display certain notifications that can only be valid for users with subscription or not.
When you send data through the various forms available on this website, cookies can be configured to remember the user’s details.
Third-party cookies: these are administered by analytics and social media service providers outside the Egaming Curaçao.
Next is detailed the third parties who can set and access cookies from the user’s equipment, as well as the purposes for which the information stored therein may be used:
Google Analytics, Facebook Pixel, Adroll and Hotjar: Cookies that allow you to track the access traffic to the website in order to make statistics on visits and record behaviors, with a view to improving the usability of the website and conducting remarketing campaigns.
For more information, consult the institutional website for each of the platforms mentioned above.
What if I do not authorize Cookies?
8. Consumer Arbitration
Law No. 144/2015, of 8 September is applicable to procedures for the extra-judicial resolution of national and cross-border disputes promoted by an Alternative Dispute Resolution Entity (ADR).
In case of conflict, the consumer may resort to the Alternative Consumer Resolution Entity identified below.
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade de Lisboa
Campus de Campolide
Phone: +351 213 847 484 (das 15h às 17h)
Email: [email protected]
More information on the Consumer Portal: www.consumidor.pt